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Refund Policy

Last Updated: 12/13/2025

Given the nature of our custom digital image processing and computer vision services—which involve immediate allocation of resources, labor, and creative consultation—we have established the following refund policy.

1. General Policy (Non-Refundable Services)

All sales for completed services and delivered digital products are final. Due to the non-returnable nature of digital products and the subjective aspects of creative work (such as editing style or aesthetic preferences), we generally do not issue refunds once a service has commenced or a digital file has been delivered.

2. Eligibility for Partial Refunds / Credits

Refunds or account credits may be considered only under the following specific circumstances:

  • Technical Failure/Service Outage: If a project cannot be delivered due to a verifiable technical failure or service outage on our end, and we are unable to provide a remedy or alternative delivery method within a reasonable timeframe, a pro-rata refund for the affected service portion may be issued.

  • Duplicate Payment: If a processing error results in a duplicate charge, the excess payment will be refunded in full.

  • Failure to Meet Agreed-Upon Objectives: If a delivered service demonstrably fails to meet the specific, objectively defined objectives outlined in your individual project agreement or statement of work (e.g., agreed-upon technical specifications were not met).

3. Non-Refundable Items/Situations

The following are explicitly non-refundable:

  • Deposits/Retainer Fees: Any initial deposits or retainer fees paid to secure project dates or commence work are non-refundable cancellation fees.

  • Work Already Performed: The value of labor, consultation time, and processing already completed is non-refundable.

  • Customer Dissatisfaction Based Purely on Subjective Preference: Refunds are not provided if you simply change your mind, no longer need the service, or prefer a different creative outcome not specified in the original agreement.

  • Failure to Provide Required Materials: If you fail to provide necessary source images or project requirements within 7 days as outlined in our terms, your payment becomes non-refundable.

4. Cancellation by Client

If you cancel a project before work is initiated, any refund will be subject to the terms outlined in your specific project contract. If no contract is present, the initial deposit is retained as a cancellation fee.

5. How to Request a Refund

To request a refund based on the eligible criteria above, you must:

  1. Submit a written request to our contact email address within 7 business days of the completed project delivery or the occurrence of the issue.

  2. Provide sufficient documentation, including the order number, relevant correspondence, and specific proof that the service did not meet the agreed-upon criteria.

  3. Cooperate with our investigation. We will review your claim and communicate our findings within a reasonable timeframe (e.g., 10 business days).

6. Refund Processing

If a refund is approved, we will process the credit to your original payment method. The timeline for the refund appearing on your statement may vary depending on your bank or payment processor.

7. Contact Information

For any questions regarding this Refund Policy, please contact us via the details provided in our Terms and Conditions.

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